From call centre spreadsheets to real time collections and processing - cutting on site booking time by 50%

The problem

Linergy operates in a complex, heavily regulated environment - managing the collection and processing of fallen animals across multiple delivery sites, a network of hauliers and external contractors, with government mandated sampling and DAERA compliance requirements running through every part of the operation.

Almost all of it ran on paper, spreadsheets and a legacy software product.

The call centre was managing collections and scheduling using manual tools and processes. Sampling workflows relied on manual paperwork, in an environment where regulatory accuracy leaves no room for error. Payment handling and reporting were time consuming and dependent on manual inputs across multiple systems.

As the business grew, these inefficiencies became harder to absorb. The processes that had always been worked around needed to be replaced - not patched.

What we built

We reimagined and engineered Linergy’s entire operation as a single connected product - replacing manual processes across the call centre, factory floor and field with a unified digital workflow.

A cloud based call centre application brought collections, scheduling and site management into one place, giving the team the tools to coordinate multiple delivery sites, hauliers and contractors efficiently.

On the factory floor, staff use tablet devices to mark animals received, capture digital signatures and print sample labels and receipts on site. In the field, hauliers use mobile devices and receipt printers to manage collections and generate receipts onsite.

Regulatory sampling and compliance are built directly into the product through live integration with APHIS, ensuring required data is captured accurately as part of the workflow, rather than managed separately.

Payment handling and reporting are also integrated into the platform, bringing complex payment types and operational reporting into a single, consistent system.

Every part of the product is designed to simplify complexity, improve accuracy and support how Linergy’s teams operate day to day.

Why it worked

Every part of the operation has its own constraints. The call centre needed to coordinate a dispersed network in real time. The factory floor needed paper removed from a process where accuracy is a regulatory requirement. Hauliers needed to work from the field, without relying on office systems. And compliance couldn't be an afterthought, it needed to be built into the workflow itself.

By engineering a single connected product that addressed each of those constraints directly, the fragmentation that had created inefficiency across the business was removed at source. Data captured in the field flows into the call centre. Compliance happens automatically at the point of collection. Payments and reporting run from the same system as everything else.

The result was a 50% reduction in on-site booking time and an operation that could finally scale without the manual processes that had been holding it back.